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Shipping & Returns

Shipping & Returns


All the taps shipped directly from the factory.

Processing Time

It takes 1-4 Working Days to prepare your item, conduct a final quality control inspection and packaging. Some taps can shipped in 24 hours,we has been noted in the description.

About Shipping Times

We will do our best to provide you with accurate shipping times for your package, but please note that the times are estimates only. We partner with DHL/UPS/FedEx/EMS to make sure your package will arrive fast and safe. It usually takes 3-8 Working Days to arrive in most countries, though some countries may take longer. These shipping times are not a guarantee. If you have a time sensitive project, we recommend you contact a customer service representative beforehand to ensure your order can arrive on time.


Uktaps.CO.UK is an online company, we do not offer collection service.

Return Policy

Cancellation Policy

- Orders cancelled before shipping will be eligible for a full refund.

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please login to your paypal account to proceed.

Return Policy

All returned items must be in brand-new condition, unused and with original packaging. Requests to return items due to quality issues, damage during shipping, or color/style/size errors must be accompanied by photos or other evidence that clearly shows the problem with the item received.

Replacements and refunds are not available for faucet with no quality issues.

NOTE:The promising product description before you buy, if you have any questions, please send an e-mail to tell us to confirm before you decide to buy it.

If it is caused by the return of the product quality problems, freight borne by us.

Quality Issues

Taps quality issues include:

- Product damage

- Failure to function properly once correctly installed

- Defective LED light for LED taps (Note: About LED tap , if during the warranty period does not light up, we provide free replacement parts, if not replace the parts, we will re-send a new tap, does not accept a full refund)

- Receiving the wrong items

Note: Considering the settings of your computer screen may alter the color of the pictures shown on, slight color mismatches are not included.

Return Process

1) Contact Customer Service within 30 days when you received the item. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2) Once Customer Service approves your request, please send the item and the completed Product Return Form back to us as soon as possible.

3) Once your item arrives at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.

All taps from have 2 year warranty period, and the LED part have 6 months warranty period,If you have any questions regarding our warranty, please contact Customer Service.

We provide free LED components, you only need to pay the freight GBP15.00

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