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Frequently Asked Question

Q: What’s the tap’s material?

A: The main material of the body is high quality low lead-Copper. The main material of the handle is zinc alloy. Some subsidiary materials, including the spray and accessories, are plastic. The valve is made of a durable ceramic material.

Q: What tools should I have before I begin installing my tap?

A: It's good to have an adjustable wrench, some plumber's tape and plumber's putty on hand. You'll need an old towel to prevent chips or scratches to the sink, as well as to keep small pieces from falling down the drain. For awkward nuts and bolts behind the sink, it can help to have a basin wrench. If you have to cut old supply lines, a small hack-saw can help. The key to installing a tap is to make sure everything lines up and is sealed. You don't want a leaky tap that's not aligned.

Q: How long does the warranty last?

We are responsible for any quality problem caused by the tap itself, for up to 6 months from the day you receive the tap.

Q: When can I receive my orders?

A: We need 1-3 days for processing and another 6-8 days for shipping. Usually you will receive your order about 10 days after your order is placed.

Q: How does the LED Tap work?

A: The light only works while the tap is open, and works with 2kg of water pressure. Most LED taps are powered by water pressure, while some taps require a battery. Please read the product descriptions carefully for more details. Please also note that batteries are not included, for shipping safety reasons.

Q: How can I deal with any leaking or water marks?

A: Leaks: Please check the installation, as installation errors often lead to problems. If the tap leaks because of valve damage during shipping, you can contact our Customer Service for help.Water marks: If you find a water mark, this may be a result of our quality control testing. Should your tap arrive stained or damaged by a water mark, please contact Customer Service immediately.

Q: How can I deal with receiving the wrong product?

A: We check the products three times during the testing and packaging process. Occasionally an error in processing leads to delivering the wrong product. If the product you receive doesn’t match your order, please contact our Customers Service. Some tap accessories, such as nuts and washers, will be lodged in the tap’s main body temporarily, in order to prevent losing small parts during shipping.

Q: What is the benefit of having a pull-out tap?

A: Pull-out (and pull-down) taps have a retractable spray hose hidden inside the traditional fixed spigot, making kitchen clean-up quick and convenient. Like most taps, they're simple to install. The current trend in taps is a single, sleek arm protruding from the sink rim—hose, tap, spray, and hot and cold controls all in one place. One hand, all functions.

Q: Do all bathroom taps fit all bathroom sinks?

A: • If you have a no-hole sink, you will need a wall-mounted or a floor-mounted tap. This s tyle is most commonly used for vessel sinks.

• If your sink has one hole, you will need a single hole bathroom tap, where the water and temperature controls are a part of the spigot.

• If your sink has three holes, you will want a tap with a spigot and two handles. There are three types of these taps, depending on the hole spacing. You will either need an 8-inch widespread, a 4-inch centerset or a 4-inch mini-spread tap. This measurement should be specified in the product description of your sink.

Q: How should I clean my tap?

A: To keep your tap in top shape, wipe off water spots as often as possible. Use a non-abrasive cleaner to remove water stains. Avoid using abrasive cleaners or pads, as these may damage the finish of your tap.

Q: Why do my handles work backward on my tap?

A: On a two-handle lavatory tap, if the handles rotate in the wrong direction, simply rotate the right stem stop assembly 180 degrees. This will change the rotation of the handle to the other direction.

Q: What can I do if I’m having trouble with the pull out spray?

A: There may be debris caught between the wand and the hose.

To check for debris:

1. Shut off water supply under the sink.

2. Unscrew the wand from the hose.

3. Tap the screen in the wand to remove debris.

Note: Do not disassemble the wand.

4. Screw the wand back on the hose.

Q: Why does my new tap have reduced flow?

A: Beyond intentional flow restriction, new installations can sometimes have reduced flow if the lines are not flushed prior to installation of aerators or shower heads. The flow restrictors required for aerators and shower heads can clog, resulting in greatly reduced flow rates. Remove the aerator or shower head and make sure the flow restrictor is not clogged.

Q: Why does water come out of my showerhead and the spout at the same time?

A: Most likely, you are experiencing "shower-rise" where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the showerhead.

There can be one of several reasons for this:

1. The valve could be upside down

2. The length from the valve to the tub spout is outside of the 8" to 18" rule

3. There is more than one 90-degree angle

4. Something other than copper or galvanized pipe was used going to the spout

5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the showerhead. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber’s snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.

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